Terms of Service

Terms and Services

At Hradkaupir, we want to ensure that our customers receive reliable and efficient service. When you shop with us, you agree to the following terms and services.

1. The Order Process

When you place an order on our website, you confirm that all information you provide is correct and up-to-date.

Your order will not be processed until payment has been confirmed.

2. Payment Methods

We offer secure payment options with credit cards, debit cards and other approved payment methods.

We use encryption to ensure the security of your personal information during the payment process.

3. Prices and Changes

The prices of our products are stated with value-added tax (VAT), but we reserve the right to change prices or offers when there are changes in shipping costs or other factors that affect prices.

All changes will be confirmed before payment is made.

4. Delivery and Shipping

The goods are shipped from the Netherlands and the delivery time is estimated at 7–30 days.

Shipping is the responsibility of the customer after the goods have been handed over to the carrier.

Hrádkaup is not responsible for value added tax (VAT) or other additional fees that may arise when importing goods into the country.

5. Refunds and returns

Goods can be returned within 14 days of delivery, if the goods are in the same condition as when they were purchased.

Refunds are subject to the provisions specified in our Refunds and Returns Policy.

If the goods are defective, a refund or exchange for a new product will be made after inspection.

6. Warranty

We are responsible for goods that are defective or incorrect. If a product does not comply with the order or is defective, you must contact us within a reasonable time to obtain a solution.

Hradkaup is not responsible for any damage or loss that occurs due to incorrect use or external influences on the products.

7. Privacy

We collect and process personal information in accordance with our Privacy Policy.

You can access and change your personal information through the relevant account on our website.

8. Changes to Terms

Hradkaup reserves the right to change these terms at any time. Changes will be notified to customers on our website and will take effect upon publication.

9. Contact us

If you have any questions or need further information about your order, return, refund or service, you can contact us at

hradkaup@hradkaup.store

We thank you for shopping at Hradkaup and are committed to providing you with excellent service. If you have any questions or would like further information, we are always ready to assist you.