Returns

Refunds and Returns

At Hradkaupir we are committed to providing excellent service and want to ensure our customers' satisfaction. If you need to return a product or request a refund, the following terms and conditions apply:

Return Period

You have the right to return a product within 14 days of receiving it.

Condition of the product upon return

The product must be in the same condition as when it was purchased, including all accessories, labels and original packaging.

Products that show signs of use, e.g. are broken, damaged or have other tangible damage, will not be accepted for return unless they are proven to be defective.

Defective Products

If the product proves to be defective, you can request a refund or a new product at no additional cost.

Please send us an email with details of the defect and photos if applicable.

Refund

If the return conditions are met, a refund will be credited to your bank account within 10 business days of the product being returned to us and inspected.

How to return a product

Please contact us via email at

hradkaup@hradkaup.store

before sending the product back. We will provide you with further instructions on how to return it.

We encourage you to contact us if you have any questions or are unsure about the process. Our goal is to resolve your issue quickly and easily.